Return Policy

Return Policy

1. Right of withdrawal of the customer as a consumer:

Right of Withdrawal

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us

AT VALENS GmbH
Alexander Tagiev
Adersstrasse 21
D-40215 Düsseldorf
Email: inquiries@smileicon.de
Fax: +49 (0) 211 416 670 87

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

Consequences of cancellation

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation


2. Withdrawal form

Withdrawal form sample

(If you want to cancel the contract, please fill out this form and send it back.)

To:
AT VALENS GmbH
Alexander Tagiev
Adersstrasse 21
D-40215 Düsseldorf
Email: inquiries@smileicon.de

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_____________________________________________________

Ordered on (*) / received on (*)

__________________

Name of the consumer (s)

_____________________________________________________

Address of the consumer (s)

_____________________________________________________

Signature of the consumer (s) (only if this is communicated on paper)

__________________

Date

__________________

(*) Cross out inapplicable.


The above documentation is an adopted translation of the original Terms and Conditions written in German located at: https://www.smileicon.de/agb/. Please adhere to the original copy of the Terms and Conditions in German before assessing the document.

The original author of the Terms and Conditions documentation:
Stand der AGB Jan.2021

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